This text constitutes the CONTRACT that will govern the relationship between SMILEZ SIMON SL (hereinafter, DENTALPLAY ), with C IF B70473855, and You (the Cient), when making your purchase through our website, www.dentalplay.es .
Read this document carefully. Here you will find the conditions that regulate the hiring and purchase through our website, the rights and obligations of both parties and information on the procedures of the purchase process, among other issues.
We inform you that these General Conditions comply with the provisions of the Law on Services of the Information Society and Electronic Commerce (LSSICE), the Law on Consumers and Users and the rest of current legislation in the matter.
- Acceptance and validity of the Terms and Conditions:
These Conditions are mandatory for both parties. The Client will be bound to each and every one of these Conditions without any reservation when contracting products through DENTALPLAY , being its obligation and responsibility to read them previously.
During the course of your order, prior to authorizing payment, the Customer must accept the Terms and Conditions. If you are not satisfied with them, do not proceed with the hiring process, since such conditions will apply to you in any case.
The prices published in DENTALPLAY are in Euros and are valid except for typographical errors. All prices do not include taxes for each country, which in the case of Spain will be VAT, which will be applicable on the day of the order to Spanish territory. The prices include the expenses corresponding to the shipment of the products.
Offers on products for sale in DENTALPLAY will be shown on the product sheet and, if not stated otherwise, will be valid as long as they are displayed on the screen.
The Customer agrees to pay at the time he places the order. To the initial price that appears in DENTALPLAY for each one of the offered products, the corresponding VAT to the Spanish territory will be added. In case of orders made outside of Spain, prices will not include added taxes.
In any case, said rates will be previously communicated to the Client before formalizing the purchase itself.
When making the order, the customer will pay for the purchases made in DENTALPLAY through the PAYPAL payment platform. This option allows payment by debit card and credit card (Visa, Mastercard , Visa Electron and / or other similar cards).
The offers presented by DENTALPLAY are valid within the limit of available stocks. DENTALPLAY reserves the right to modify the product assortment depending on the stock. The photographs, graphics and descriptions of the products offered for sale are only indicative and do not commit the seller in any way.
DENTALPLAY will do everything possible to please all its Customers in the demand for the products. However, at times, and due to causes difficult to control by DENTALPLAY such as human errors or incidents in computer systems, it is possible that the order processing time will be extended.
In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If as a result of this cancellation the client wants to return the delivered product, he must follow the stipulations in the Return section.
5.1 Delivery of the product
DENTALPLAY undertakes to deliver the product in perfect condition at the address indicated by the Customer in the order form.
In order to optimize the delivery, we thank the Customer for indicating an address where the order can be delivered during normal business hours. DENTALPLAY will not be responsible for errors caused in the delivery when the delivery address entered by the Customer in the order form does not conform to reality or has been omitted.
5.2 Delivery term
The shipments will be made through a courier company. The order placed by you will be delivered within a period that may vary depending on the country of destination. The term of processing of the product is 7-10 business days, from which the shipment will proceed. In cases of delivery delays, DENTALPLAY will inform its customers as soon as it becomes aware of them.
Each delivery is considered made from the moment in which DENTALPLAY makes the product available to the Customer, which is materialized through the control system used by the transport company. Delays in the delivery will not be considered those cases in which the order has been made available to the Customer by the transport company within the agreed period and could not be delivered due to causes attributable to the Customer.
5.3 Delivery data, undeliverable deliveries and misplacements
If at the time of delivery the Customer is absent, the courier company will leave a voucher indicating how to proceed to arrange a new delivery.
In the event that the Client after being notified of the collection of your shipment does not proceed to collect the same, after 15 working days from the departure to delivery of the order it will be returned to our warehouses and the Customer shall be responsible for the costs of shipment and return to origin of the merchandise, as well as the possible associated management expenses.
If the reason for which the delivery could not be made is the loss of the package, DENTALPLAY will proceed to send a new order of the same conditions to the Client.
- Return and cancellation policies
6.1 Return of merchandise:
Our policy, complying with current regulations, does not grant the right to return the item purchased in DENTALPLAY. In the case of purchasing a subscription to Streaming, you will not be entitled to any refund either.
In the event that the sent Pendrive is defective, the Customer has the right to demand the delivery of a new Pendrive. The Customer must send the Pendrive to DENTALPLAY and once the damage has been verified, a new one will be sent. If the cause of the return was that the returned item is defective DENTALPLAY will bear the cost of the return and new shipment.
Before making the return, you must notify the Customer Service department.
6.2 Cancellation of order:
If the cancellation of the order arrives before the departure of goods, the client will not have any expense. In the case of an annulment after the order is released, no refunds will be made.
- Data protection
In DENTALPLAY we are especially concerned about the privacy of our users. For this reason, we not only comply with current regulations at European level (RGPD 2016/679) and nationally (LOPDGDD 3/2018), but we also promote compliance and we demand it from all our suppliers and collaborators.
- Specific Conditions, Intellectual and Industrial Property
8.1 Object linked to the products acquired in DENTALPLAY
The Author assigns to the Client, in a non-exclusive manner, during the period of validity of this Agreement, and with the purpose of reproducing the videos in the clinical field, the rights of reproduction and public communication of the works, so that the works can be displayed at the Clinic, its use being forbidden without prior authorization in online media such as internet or video platforms. For use on the Internet, its use will be allowed only on a single domain provided by the Client and belonging to the Dental Clinic that performs the contracting. A unique embedding code will be provided by video, domain and client, being the responsibility of the Client the integration of these codes in its website. The Video Streaming service according to the rules described above will be charged separately to the amount of the videos purchased through an annual fee, except for the validity of a promotion that excludes the collection of its amount during a defined time.
8.2 Ownership of Intellectual Property linked to DENTALPLAY products
This assignment does not constitute a sale or transfer of the ownership of intellectual property rights, which in any case correspond to the Author, but, as a non-exclusive assignment, only empowers the transferee to use the materials in the agreed terms. Therefore, the Author continues to be the owner of the copyright that in his case corresponds to him on the works object of this contract. DentalPlay´s logo will be always present in every work, located in the upper left corner.
These works cannot be transferred to third parties unless expressly authorized by the author.
8.3 Declaration of authorship and availability of rights
The Author declares that he is the owner of the intellectual property rights in relation to the works object of this Agreement, that the works are original, and that if he has previously transferred his rights to third parties, possibly publishers, he retains the right to publish them.
8.4 Obligations of the parties
The Author will make available to users the works to make them a respectful and fair use as allowed by the license. In any case, the use of the works will always require that authorship be cited, commercial benefit not obtained, and derivative works not be made, and no responsibility is assumed or guaranteed for other ways in which users make a later use of the works. works.
The Author, for the purposes provided in this contract and whenever applicable, ensures that you has the consent of other copyright holders on the works (possibly co-authors) falling under his responsibility the damages that may arise from the absence of the same .
Obligations of Payment, the Client is obliged to pay 100% of the expenses in the act of signing this contract.
This Agreement will enter into force at the time of acceptance and payment of the purchase and will have the maximum duration that the law regulating intellectual property grants to exploitation rights.
8.6 Intellectual and Industrial Property linked to the website and the DENTALPLAY brand
All the contents of the website www.dentalplay.es (including, without limitation, databases, images and photographs, drawings, graphics and text files) are the property of DENTALPLAY or the content providers, having been, in the latter case, the object of a license or assignment by they are protected by national and international intellectual and industrial property regulations . Users agree to use the content made available in www.dentalplay.es in accordance with the aforementioned Law, as well as morality and accepted good customs and public order. The user will refrain from carrying out conduct that violates the intellectual or industrial property rights of DENTALPLAY or third parties, or that violate personal or family privacy or the image of third parties, or that are unlawful or violate morality. The user will in any case leave DENTALPLAY harmless against any claim, judicial or extrajudicial that is filed against it as a result of such use.
The trademarks, signs, distinctive signs or logos of the website www.dentalplay.es are the property of DENTALPLAY and are duly registered, without the user being granted any of the exploitation rights beyond what is strictly necessary for the correct use. of the web.
The texts, data and graphic drawings are the property of DENTALPLAY or the information providers, and cannot be modified, copied, transformed, altered, reproduced, adapted or translated by third parties without the express authorization of the third party. holder of said content. The provision of the text, data and graphic drawings does not imply, in any case, the transfer of ownership or the granting of a right of exploitation, reproduction, dissemination, transformation, distribution, or transmission in their favor, other than the right of use that involves the legitimate use of www.dentalplay.es
All photographs and images published on the website www.dentalplay.es will be used for a legitimate purpose. DENTALPLAY puts special zeal and care in the use and publication of them, which at all times respect the privacy of the people who appear in them.
The images published on the website www.dentalplay.es do not constitute a source of public access and may not be reproduced in whole or in part, nor transmitted nor registered by any information retrieval system, without the consent of the affected parties themselves.
- Applicable jurisdiction
This Agreement, its interpretation and application, shall be governed by the applicable Spanish and Community legislation, including that established by international conventions and treaties to which Spain is a party.
For the resolution of any litigious controversy derived from this Agreement, the parties submit expressly, waiving any other jurisdiction that may correspond to them, to the Courts and Tribunals of A Coruña.
The acceptance of these Terms and Conditions serves as proof of compliance between the parties.